Returns & Exchanges

Due to the perishable nature of our high-protein brownies and snacks, Prime Bites® cannot accept physical returns of food items once they have been delivered. However, if your order is damaged or incorrect, please reach out within 7 days of delivery for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your Prime Bites® shipment for any signs of transit damage or missing items.

• 2.
  Document Issues

  If there is an issue with your order, take clear photos of the damaged packaging or incorrect items to help us expedite your claim.

• 3.
  Contact Support

  Email our customer service team with your order number and photo evidence to initiate a refund or replacement request.

• 4.
  Resolution

  Once approved, we will process your replacement shipment or issue a credit to your original payment method within 3-5 business days.